How Bookings Work: Complete Guide
Understanding the complete booking workflow from request to payment. Learn how clients book your services, how payments are protected, and how to deliver services successfully.
The Complete Booking Journey
When someone books your service, it goes through several stages. Understanding this process helps you manage expectations and deliver great experiences. Here's the complete flow:
Booking Status Flow
Step-by-Step: What Happens When Someone Books You
Booking Request Received (Status: Pending)
A client finds your profile, selects a service offering, and submits a booking request. They'll include:
- • Service Offering: Which specific service they want (e.g., "Full Mix & Master")
- • Date & Time: When they need the service
- • Total Amount: The agreed price (or your offering rate)
- • Booking Notes: Special requirements, project details, or questions
💡 You'll receive: An email notification and an in-app notification. You can view the full request in your Service Provider dashboard under "Bookings".
Review and Confirm (Status: Confirmed - Awaiting Payment)
You have three options when reviewing a booking request:
✅ Accept the Booking
Click "Confirm" if the date, time, and details work for you. The booking status changes to "Confirmed - Awaiting Payment" and the client is notified to proceed with payment.
❌ Decline the Booking
If you're not available or can't take on the project, politely decline. The client will be notified and can look for another provider.
💬 Request Changes
Use the messaging system to discuss different dates, times, or project details before confirming.
Client Pays (Status: Paid - Funds in Escrow)
Once you confirm, the client pays through Stripe (secure payment processing). Here's what happens:
🔒 Payment Protection (Escrow)
The money is held securely in escrow (like a safe deposit box) until you complete the work. This protects both you and the client:
- ✅ For You: The client can't cancel and get a refund after you've completed the work
- ✅ For Client: You can't take the money without delivering the service
- ✅ For Both: Disputes are handled fairly through SoundBridge support
Note: You'll see the payment status in your dashboard. The booking status changes to "Paid" once payment is confirmed.
Deliver the Service
Now it's time to do the work! How you deliver depends on your service type:
In-Person Services
Meet at the agreed location and time. Examples: music lessons, event photography, live sound engineering.
Online Services
Use video calls (Zoom, Google Meet) or share files through messaging. Examples: online music lessons, remote mixing/mastering, virtual consultations.
💡 Tip: Share the video call link through SoundBridge messaging before the session.
File-Based Services
Upload deliverables through SoundBridge messaging or share links (Google Drive, Dropbox). Examples: mixing/mastering, graphic design, written content.
💡 Tip: Use SoundBridge messaging to keep all communication and files in one place.
Mark Complete & Get Paid (Status: Completed)
Once you've delivered the service:
- 1. Mark as Complete: In your dashboard, click "Mark as Complete" on the booking. This notifies the client that the work is done.
- 2. Payment Release: The funds are automatically released to your connected Stripe account (minus platform fee). This usually takes 2-5 business days.
- 3. Client Reviews: The client can leave a review and rating, which appears on your profile.
⚠️ Important: If there's a dispute or the client isn't satisfied, contact SoundBridge support. We'll help resolve the issue fairly before releasing payment.
Communication Throughout the Process
Clear communication is key to successful bookings. Here's how to stay in touch:
- 📧 Email Notifications: You'll receive emails for booking requests, status changes, and messages.
- 💬 In-App Messaging: Use SoundBridge's messaging system to discuss project details, share files, and coordinate.
- 📝 Booking Notes: Initial communication happens through booking notes. Use messaging for follow-up questions.
Frequently Asked Questions
What if a client cancels after paying?
If a client cancels before you've started work, they can request a refund. If you've already started or completed work, the payment remains with you. Disputes are handled case-by-case by SoundBridge support.
How long do I have to respond to a booking request?
There's no strict deadline, but responding within 24-48 hours is recommended. Clients appreciate quick responses and are more likely to book providers who respond promptly.
Can I change the price after confirming?
Once a booking is confirmed and paid, the price is locked. If you need to adjust pricing, discuss it with the client before confirming. You can also decline and ask them to submit a new request with the correct amount.
What happens if I can't complete the work?
Contact the client immediately through messaging to discuss options. You may need to refund or find a solution. If you can't resolve it, contact SoundBridge support for help.
When do I get paid?
Payment is released after you mark the booking as complete. Funds are transferred to your Stripe account within 2-5 business days, then to your bank account per Stripe's payout schedule.