Privacy Policy

1. Introduction

SoundBridge ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our music platform.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us:

• Name, email address, and username
• Profile information and preferences
• Payment information (when applicable)
• Communications with us
• Content you upload (audio files, images, etc.)

2.2 Usage Information

We automatically collect certain information about your use of the Platform:

• Listening history and preferences
• Search queries and interactions
• Device information and IP address
• Browser type and operating system
• Pages visited and time spent

2.3 Upload and File Processing Data

When you upload content, we collect:

• File metadata (size, type, duration, format)
• Upload timestamps and processing logs
• Validation results and error messages
• Copyright detection analysis data
• Content moderation flags and decisions
• Tier-based usage statistics
• Cover Song Information: For cover songs, we collect and verify ISRC (International Standard Recording Code) codes through the MusicBrainz API to ensure proper licensing and copyright compliance. This includes storing the ISRC code, verification status, and verification timestamp.

2.4 Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content, including cookies that attribute a signup to a referral link or partner campaign so we can apply the correct benefits and commission tracking. You can control cookie settings through your browser preferences.

2.5 Location Data

We collect location information in several ways:

• Precise device location (mobile app): With your permission, we collect GPS location from your device to power features such as nearby event recommendations, venue listings, and service discovery. This may include periodic background location updates while the app is not actively in use, so we can notify you of relevant local events; you can disable this at any time in your device settings.
• Browser location (web): With your permission, we use your browser's location services for location-based features such as availability and scheduling.
• Approximate location from IP address: We infer an approximate location from your IP address for purposes such as detecting your country for payment and currency settings, and for security and fraud prevention.

2.6 Identity Verification Data

For certain features, such as verifying a creator's identity before enabling payouts, we use a third-party identity verification provider. This may involve collecting a government-issued ID and a selfie or other biometric verification data, which is processed by our identity verification provider on our behalf to confirm your identity and comply with financial and anti-fraud regulations.

2.7 Financial and Payout Information

If you receive payouts as a creator, we collect and store bank account or other payout details (such as account and routing numbers) needed to send you funds. This information is encrypted at rest and used solely to process your payouts through our payment and payout providers.

2.8 Diagnostic and Crash Data

We use an error-monitoring service to automatically collect crash reports, error logs, and performance data when something goes wrong in the app or website, including technical details such as device type, operating system, and the sequence of actions leading up to an error. This helps us diagnose and fix problems.

2.9 Account Sign-In, Subscriptions, and Notifications

• Social sign-in: If you sign in using Google, Apple, or Facebook, we receive basic profile information from that provider, such as your name and email address, as permitted by your settings with that provider.
• Subscriptions and purchases: If you subscribe through the mobile app stores, our subscription management provider shares purchase and subscription status information with us so we can grant the correct access level.
• Push notifications: If you enable push notifications, we store a device push token used to deliver notifications to you, such as alerts about tips, messages, or when a creator you follow goes live.

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain the Platform
• Process your uploads and manage your content
• Validate and analyze uploaded content for compliance
• Detect copyright violations and inappropriate content
• Apply tier-based upload limits and processing rules
• Personalize your experience and recommendations
• Communicate with you about your account
• Detect and prevent fraud and abuse
• Comply with legal obligations
• Improve our services and develop new features
• Show you relevant nearby events and location-based recommendations
• Verify creator identity and comply with financial regulations before enabling payouts
• Diagnose and fix technical errors and crashes

4. Automated Content Analysis

We use automated systems to analyze your uploaded content for various purposes:

• Copyright Detection: We scan content for potential copyright violations using audio fingerprinting and content matching technologies.
• ISRC Verification for Cover Songs: For cover songs, we automatically verify ISRC codes through the MusicBrainz API to ensure proper licensing and copyright compliance. This verification is required before cover songs can be uploaded and published on our platform.
• Content Moderation: Automated systems check for inappropriate content, spam, or violations of community guidelines.
• Technical Validation: Files are analyzed for format compatibility, quality standards, and technical specifications.
• Metadata Extraction: We extract and analyze audio metadata for cataloging and recommendation purposes.
• Usage Analytics: Content performance metrics are collected to improve our services and provide insights.

This analysis is performed automatically and may result in content being flagged for manual review, delayed processing, or rejection if violations are detected.

5. Information Sharing

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating the Platform, including:

• Payment and payout processors, to process tips, purchases, subscriptions, and creator payouts
• An identity verification provider, to confirm creator identity before enabling payouts
• Cloud hosting and storage providers, to host the Platform and store uploaded content
• An error-monitoring provider, to help us diagnose and fix technical issues
• A subscription management provider, for mobile app store purchases
• Email and push notification providers, to deliver account and activity notifications
• Analytics providers, to help us understand how the Platform is used

5.2 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Secure data centers and infrastructure
• Employee training on data protection

7. Your Rights (GDPR)

If you are in the European Union, you have the following rights:

To exercise these rights, please contact us at contact@soundbridge.live.

8. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When you delete your account, we will delete or anonymize your personal information, except where retention is required by law.

9. Children's Privacy

Our Platform is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through the Platform. Your continued use of the Platform after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

14. Cookie Policy

We use the following types of cookies:

Essential Cookies

Required for basic platform functionality.

Analytics Cookies

Help us understand how users interact with the Platform.

Preference Cookies

Remember your settings and preferences.

Marketing Cookies

Used for targeted advertising and content.